I've been using charteroak.org to manage my finances for years and I can honestly say it is the best bank I've ever used. The customer service is always professional and courteous, the online banking portal is user-friendly, intuitive and secure, the mobile app experience is great and their rates are competitive.
Charter Oak FCU is a pleasure to do business with. Their staff are incredibly cooperative and work hard to ensure that all of my individual needs are met. The services they provide are second-to-none and they always make sure that I am completely satisfied before signing off any transaction. I highly recommend them to anyone who wants a reliable financial institution!